1 Order Placement

- Send your design to email or arrange appointment with us via phone call  to evaluate and interpret your designs and production methods. 

- Price will be determined base on complexity of the design and order quantity

- Our minimum order are approximately starting at 300 pieces for promotional goods and1,000 pieces for leather hardware. 


 2 Production

- Once, designs and production methods are agreed, Hamilton will provide your with a handcraft sample ( within 10 - 15 days) to finalized your purchase decision and specification. 

- Handcraft sample will be charged upon received, however, Hamilton will refund such amount to our customers once purchase orders are finalized and documents are received.

- Production lead time is around 30 - 45 days after purchase order and deposit is recieved, depending on each order. 

 3 Payment

- For new customer, deposit of 40% of total purchased value is required to be made before starting the production and the remaining amount must be paid by cash or cheque upon delivery.

- Selling price as quoted is not subjected to VAT taxes yet. 

- Hamilton offer free delivery for local purchases. 

- For export sales, quoted selling price would be FOB (Free On Board) Bangkok and customers are responsible for any delivery cost  occurred. 

 4 Return Policy

- Once goods are delivered, please inspect the goods for your own rights and benefit. If received products were not satisfied, please gave the company a notice in a form of documents, faxed, or email

- After, Hamilton has re-inspect defected goods as informed, we will responsible for any costs occurred to fix or change the goods received. ​